Sirish Kaza

 In today’s digital-first business environment, effective IT Service Management (ITSM) is no longer optional—it’s essential. That’s where ISO 20000-1 , the international standard for IT service management, becomes your competitive edge. If you're seeking consistency, scalability, and customer confidence in your IT services, ISO 20000-1 is your roadmap to excellence. What is ISO 20000-1? ISO 20000-1 is the international standard that sets out the requirements for an IT service management system (ITSMS). It helps organizations of all sizes and industries to establish, implement, maintain, and continually improve a service management system. Originally published in 2005 and updated in 2018, ISO 20000-1 aligns with ITIL best practices and offers a structured framework to manage the entire lifecycle of IT services, from design to delivery and continual improvement. Why ISO 20000-1 Matters in 2025 As businesses rely more heavily on cloud computing, AI, and digital platforms, expectatio...